Privacy Policy

effective date: 18 May, 2025

NONU values your privacy and is committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you.

1. Who we are

This website and related services are operated by [Full Legal Entity Name], doing business as NONU. If you have questions about this Privacy Policy or how your information is handled, you may contact us at:

2. Information we collect

We may collect the following categories of information:

• Personal details such as your name, phone number, email address, age, city, and language preference.
• Account and booking information such as appointment requests, scheduling details, session history, and communication records.
• Well-being related information that you voluntarily share with us, including concerns, preferences, intake responses, and information relevant to matching or coordinating support.
• Payment-related information such as transaction status, billing details, and limited payment identifiers. Payment processing may be handled by third-party payment partners. We do not store full card or banking credentials unless explicitly stated.
• Technical information such as IP address, browser type, device information, cookies, and usage data relating to how you interact with our site or platform.

3. Why we use your information

We use personal data only for legitimate and stated purposes, including to:

• provide and operate our services;
• create and manage bookings or session requests;
• match or rematch you with a psychologist where relevant;
• communicate with you regarding appointments, support, or operational updates;
• process payments and maintain transaction records;
• improve service quality, user experience, and internal operations;
• comply with legal, regulatory, safety, or fraud-prevention requirements.

4. Consent and your choices

By using our services or submitting your information, you consent to the collection and use of your personal data for the purposes described in this Privacy Policy, where consent is the appropriate legal basis.

You may request access to your personal data, correction of inaccurate information, or erasure of personal data, subject to applicable law and legitimate retention requirements. You may also withdraw consent for future processing in certain cases, though this may affect our ability to provide services.

5. Sharing of information

We do not sell your personal data.

We may share information only where necessary, including with:

• psychologists or service professionals involved in delivering requested services;
• payment gateway and payment processing partners;
• technology, hosting, communications, analytics, and support vendors working on our behalf;
• legal, regulatory, or government authorities where required by law or where necessary to protect rights, safety, or platform integrity.

We require service providers handling data on our behalf to use appropriate safeguards.

6. Confidentiality and limits

We take privacy seriously. However, certain disclosures may be necessary where required by law, to respond to legal claims, to investigate misuse, or to address serious safety concerns.

If you choose to share highly sensitive personal information through forms, messages, or session-related processes, you acknowledge that such information may be used only for service delivery, matching, coordination, safety review, or legal compliance, as applicable.

7. Data retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, for continuity of service, for internal records, or for compliance with legal or regulatory obligations. When data is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable law.

8. Security

We use reasonable technical and organizational safeguards to protect personal data against unauthorized access, misuse, loss, disclosure, or alteration. However, no online system can guarantee absolute security, and users should also take reasonable precautions in protecting their own devices and credentials.

9. Children

NONU is intended for adults unless explicitly stated otherwise. If we knowingly collect personal data relating to a child or a person requiring lawful guardian consent, we will handle such data only in accordance with applicable law and consent requirements.

10. Cookies and website usage

We may use cookies and similar technologies for site functionality, analytics, security, and performance. You may control cookies through your browser settings, though some features may not function properly if cookies are disabled.

11. Third-party services

Our website or platform may contain links to third-party websites, payment gateways, or external tools. Their privacy practices are governed by their own policies, and we are not responsible for their independent practices.

12. Grievance redressal

If you have any complaint or grievance regarding how your personal data has been handled, please contact us at projectnonu@gmail.com. We will review and respond in accordance with applicable law and our internal grievance process.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the website or services after such changes means you accept the revised policy.